INTEGRATE VOICE, EMAIL AND FAX An integrated LAN telephony system. Improves Customer Service with auto-attendants, automatic call distribution, and unified queuing of voice, email and fax. ADD WEB-BASED CUSTOMER SERVICE A complete Web-based solution. Integrates IP telephony with a web front-end, giving added functionality such as text chat, call-back, and collaborative browsing. MANAGE & TRACK CUSTOMER RELATIONSHIPS An advanced CRM-based solution. Additional functionality proactively manages customers, regardless of communication channels.